Customer Complaints
Queue, categorisation, sentiment and escalations across the group.
Open today
9
Escalated
2
Resolved 24h
14
Repeat customers
3
Complaint Queue
| ID | Category | Branch | Customer | Sev. | Status |
|---|---|---|---|---|---|
| CP-2211 | Long queue | Wuse 2 | Ms. Adeola | med | Investigating |
| CP-2210 | Wrong price | Gwarinpa | Mr. Bello | high | Open |
| CP-2209 | Damaged item | Apo | Mrs. Uche | med | Resolved |
| CP-2208 | Rude staff | Gwarinpa | Anonymous | high | Escalated |
| CP-2207 | Refund delay | Wuse 2 | Mr. Ojo | med | Open |
| CP-2206 | Product unavailable | Apo | Ms. Chidera | low | Resolved |
By Category
Long queue24%
Wrong price20%
Damaged14%
Rude staff12%
Refund delay18%
Unavailable12%
Resolution Board
9
Open
5
Progress
14
Resolved
Avg resolution time: 42 min
Sentiment Cards
Positive62%
Neutral24%
Negative14%
Escalation Queue
- CP-2208 · Rude staff · Gwarinpa · to Ibrahim M.
- CP-2210 · Wrong price · Gwarinpa · to Head Office
- Repeat customer Mr. Ojo · 3rd complaint · loyalty gesture pending
Captured records
1
Open
0
High priority
0
Last activity
Today 08:14
Branch record register
1 of 1 · Wuse 2 SupermarketBranch operations audit trail
immutable- Today 08:14 Created · Maintenance Request MR-5502System · Apo Pharmacy + Convenience
- Today 08:14 Created · Price Audit PA-7710System · Wuse 2 Supermarket
- Today 08:14 Created · Cash Drop CD-2201System · Gwarinpa Supermarket
- Today 08:14 Created · Transfer Request REQ-8041System · Apo Pharmacy + Convenience
- Today 08:14 Created · Complaint CP-2210System · Wuse 2 Supermarket
- Today 08:14 Created · Incident INC-081System · Gwarinpa Supermarket
- Today 08:14 Created · Task TS-4082System · Gwarinpa Supermarket
- Today 08:14 Created · Task TS-4081System · Wuse 2 Supermarket