Retail_HQ/Refund Approvals

Refund Approvals

Manager-controlled refund queue with fraud pattern flags.

Pending
5
High risk
1
Approved today
18
Rejected
2
RF-2041
₦42,000
Branch: Gwarinpa
Cashier: Fatima Y.
Reason: Item defective
med risk
RF-2040
₦12,000
Branch: Wuse 2
Cashier: Amaka N.
Reason: Wrong size
low risk
RF-2039
₦22,000
Branch: Apo
Cashier: Bola T.
Reason: Customer changed mind
low risk
RF-2038
₦6,500
Branch: Wuse 2
Cashier: Grace O.
Reason: Expired batch
med risk
RF-2037
₦34,000
Branch: Gwarinpa
Cashier: Kelechi D.
Reason: No receipt
high risk

Refund Reason Breakdown

Item defective32%
Wrong size/item20%
Customer changed mind22%
Expired batch10%
No receipt16%

Suspicious Pattern

  • Kelechi D. — 4 refunds >₦20k in 7 days
  • Fatima Y. — refunds without matching receipt (3)
  • Gwarinpa L-10 — refund density above group avg

Refund Policy Checklist

  • Receipt or POS lookup verified
  • Item condition inspected
  • Manager approval for ≥₦20k
  • Loyalty account cross-checked
  • Reason captured in POS

Branch record register

0 of 0 · Wuse 2 Supermarket

No records captured yet for this page — use the action buttons above to record the first one.

Branch operations audit trail

immutable
  1. Today 08:14 Created · Maintenance Request MR-5502
    System · Apo Pharmacy + Convenience
  2. Today 08:14 Created · Price Audit PA-7710
    System · Wuse 2 Supermarket
  3. Today 08:14 Created · Cash Drop CD-2201
    System · Gwarinpa Supermarket
  4. Today 08:14 Created · Transfer Request REQ-8041
    System · Apo Pharmacy + Convenience
  5. Today 08:14 Created · Complaint CP-2210
    System · Wuse 2 Supermarket
  6. Today 08:14 Created · Incident INC-081
    System · Gwarinpa Supermarket
  7. Today 08:14 Created · Task TS-4082
    System · Gwarinpa Supermarket
  8. Today 08:14 Created · Task TS-4081
    System · Wuse 2 Supermarket