Refund Approvals
Manager-controlled refund queue with fraud pattern flags.
Pending
5
High risk
1
Approved today
18
Rejected
2
RF-2041
₦42,000
Branch: Gwarinpa
Cashier: Fatima Y.
Reason: Item defective
med riskRF-2040
₦12,000
Branch: Wuse 2
Cashier: Amaka N.
Reason: Wrong size
low riskRF-2039
₦22,000
Branch: Apo
Cashier: Bola T.
Reason: Customer changed mind
low riskRF-2038
₦6,500
Branch: Wuse 2
Cashier: Grace O.
Reason: Expired batch
med riskRF-2037
₦34,000
Branch: Gwarinpa
Cashier: Kelechi D.
Reason: No receipt
high riskRefund Reason Breakdown
Item defective32%
Wrong size/item20%
Customer changed mind22%
Expired batch10%
No receipt16%
Suspicious Pattern
- Kelechi D. — 4 refunds >₦20k in 7 days
- Fatima Y. — refunds without matching receipt (3)
- Gwarinpa L-10 — refund density above group avg
Refund Policy Checklist
- Receipt or POS lookup verified
- Item condition inspected
- Manager approval for ≥₦20k
- Loyalty account cross-checked
- Reason captured in POS