Cashier Leaderboard

Performance, refunds, variance risk, and shift status.

Leaderboard

Today

Halima I.

Wuse 2 Supermarket · L-05

₦2.7M

Refunds

₦34.0k

-8,000

Afternoon

Fatima Y.

Apo Pharmacy + Convenience · L-10

₦2.3M

Refunds

₦42.0k

-12,000

Morning

Tunde B.

Wuse 2 Supermarket · L-02

₦2.1M

Refunds

₦8.0k

Afternoon

Amaka N.

Wuse 2 Supermarket · L-01

₦1.8M

Refunds

₦12.0k

Morning

Kelechi D.

Gwarinpa Supermarket · L-06

₦1.8M

Refunds

₦6.0k

Evening

Emeka U.

Gwarinpa Supermarket · L-09

₦1.7M

Refunds

₦18.0k

-1,500

Evening

Grace O.

Wuse 2 Supermarket · L-03

₦1.6M

Refunds

₦22.0k

-2,000

Evening

Bola T.

Gwarinpa Supermarket · L-07

₦1.5M

Refunds

₦14.0k

Morning

Ade S.

Apo Pharmacy + Convenience · L-11

₦1.4M

Refunds

₦9.0k

Afternoon

#10

Segun A.

Wuse 2 Supermarket · L-04

₦1.2M

Refunds

₦0

Morning

#11

Ngozi E.

Gwarinpa Supermarket · L-08

₦820.0k

Refunds

₦4.0k

Afternoon

#12

Blessing P.

Apo Pharmacy + Convenience · L-12

₦0

Refunds

₦0

Evening

Discount approvals

₦184k discounted today

Refund rate

1.8%

Above 1.5% threshold

Variance flags

Blessing P., Fatima Y., Emeka U.

Sales / hour

₦482k+4.2%

Items scanned

18.4/min+1.2

Avg basket

₦33,300+2.1%

Discount freq.

3.1%

Override freq.

1.4%

Attendance

96%+1pp

Operational workspace — what is happening

Cashier productivity board

Today

Cashier	Branch	Sales/hr	Items/min	Basket	Refunds	Rating
Musa I.	Gwarinpa	₦612k	21.2	₦38,400	₦6,200	4.8
Blessing P.	Wuse 2	₦588k	19.8	₦36,100	₦24,400	4.5
Amaka O.	Wuse 2	₦524k	18.6	₦34,200	₦9,100	4.7
Grace A.	Gwarinpa	₦468k	17.4	₦31,800	₦4,800	4.6
Emeka U.	Apo	₦392k	15.9	₦28,400	₦18,600	4.2
Chioma N.	Apo	₦318k	13.2	₦24,900	₦3,200	4.4

Shift and attendance events

Live feed

Break cover assigned18:30
Grace A. covering L-09
Override approved16:12
Blessing P. · ₦4,800
Variance flagged14:02
Emeka U. · -₦6,400
Late clock-in09:58
Chioma N. · 12 minutes
Shift opened08:00
All 12 cashiers on roster

People action queue

6 in queue

Coaching session

Chioma N. · scan speed

Open

Variance interview

Emeka U. · -₦6,400

Open

Recognition award

Musa I. · top performer

Open

Refund policy refresher

Blessing P.

Open

Attendance review

Apo team

Open

Roster confirmation

Weekend peak

Open

Analytics workspace — why is it happening

Sales per hour vs refund rate

7 days

MonTueWedThuFriSatSun

Override reasons

Price match34%

Damaged22%

Loyalty20%

Manager promo14%

Other10%

Items scanned by hour

08101214161820

Leaderboard trend — 7-day sales (₦m)

Ranked

Musa I.

Blessing P.

Amaka O.

Grace A.

Emeka U.

Chioma N.

Performance heat map (index)

Heat map

	Speed	Basket	Refund	Discount	Variance	Rating
Musa	96	92	94	90	96	96
Blessing	90	88	62	66	74	90
Amaka	88	86	84	82	92	94
Grace	82	80	88	86	90	92
Emeka	72	70	58	64	52	84
Chioma	62	64	86	88	90	88

Speed vs discount frequency

Correlation

Team capability profile

Multi-factor

Branch comparison

Comparative

Branch	Cashiers	Sales/hr	Variance	Rating
Wuse 2	5	₦556k	-₦2,100	4.6
Gwarinpa	4	₦540k	₦0	4.7
Apo	3	₦355k	-₦6,400	4.3

Management workspace — exceptions & approvals

Exception centre

3 open

Emeka U. cash varianceBranch Mgr

Cumulative shortage of ₦6,400 across three shifts this week.

Blessing P. refund volumeLoss Prevention

₦24,400 refunded today, well above the ₦10k peer average.

Chioma N. scan speedTraining

13.2 items/min against a 16 target after six weeks in role.

Pending approvals

Awaiting sign-off

Coaching plan sign-off
Chioma N. · 4 weeks
Review
Disciplinary step 1
Emeka U. · variance
Review
Performance bonus
Musa I. · top of leaderboard
Review

Manager action queue

Assigned

Action	Owner	Due	Priority
Hold variance interview with Emeka U.	Branch Manager	Today	High
Start scan-speed coaching for Chioma N.	Training Lead	This week	Medium
Audit Blessing P. refund receipts	Loss Prevention	Tomorrow	Medium
Publish recognition board update	HR	Friday	Low

Escalations

Routed upward

Apo cash controlEscalated

Branch accounts for 100% of unresolved variance value.

Cashier development & investigation panel

· People actions drawn from performance data

Development

Coaching required · Musa Bello

12.4 items/minute against a branch average of 18.1

Training recommended · Grace Eze

Promotion handling errors on 6 baskets this week

Recognition candidate · Ada Nwosu

Highest basket value and zero till variance for 21 days

High potential · Tunde Salami

Ready for supervisor override authority

Investigation

Till variance · Apo L-11

₦18,400 short across three shifts

Excessive void activity · Musa Bello

41 voids against a branch median of 9

Suspicious refund pattern

Refunds concentrated 20:40–21:00 on one customer ID

Repeated no-sale drawer opens

17 opens with no transaction · Gwarinpa L-06