Discounts & Price Overrides
Sales leakage control — every discount, override, and approval.
Discounts today
28
Discount value
₦184k
Overrides
12
Suspicious
3
Pending approval
2
Discount approval flow
Cashier Request
Supervisor Approval
Sale Applied
Audit Log
Exception & override log
| Time | Cashier | Branch | Product | From | To | Reason | Status |
|---|---|---|---|---|---|---|---|
| 10:52 | Adaeze O. | Wuse 2 | Peak Milk 400g | ₦1.6k | ₦1.4k | Corporate discount | Approved |
| 10:41 | Blessing P. | Gwarinpa | - | - | ₦18.0k | Unrecorded discount | Suspicious |
| 10:12 | Ibrahim M. | Gwarinpa | Indomie 70g | ₦2.5k | ₦2.1k | Damaged pack | Approved |
| 09:48 | Segun A. | Wuse 2 | Peak Milk 400g | ₦1.6k | ₦1.4k | Manual override | Pending |
| 09:22 | Halima I. | Gwarinpa | Corporate basket | ₦620.0k | ₦500.0k | Volume rebate | Approved |
| 08:55 | Fatima Y. | Apo | Vitamin C | ₦2.4k | ₦2.2k | Loyalty tier | Approved |
Suspicious patterns
Unrecorded discount ₦18k
Wuse 2 · Blessing P. · pattern seen 3× this week
Overrides near closing shift
3 overrides in last 15 min of shift
Corporate discount ₦120k
Pending manager review
Cashier discount risk
- Blessing P.₦42khigh
- Fatima Y.₦28kmed
- Emeka U.₦22kmed
- Halima I.₦18klow
Branch discount comparison
- Wuse 2₦82k · 14 discounts
- Gwarinpa₦68k · 10 discounts
- Apo Pharmacy₦34k · 4 discounts
Discount value
₦184k+12%
Override count
28+6
Approval rate
86%
Avg approval time
2m 10s-24s
Revenue leakage
₦96k
Risk score
58 / 100
Operational workspace — what is happening
Override register
Today| Ref | Cashier | Branch | Reason | Value | Approver | Status |
|---|---|---|---|---|---|---|
| OVR-2201 | Blessing P. | Wuse 2 | Price match | ₦4,800 | S. Bello | Approved |
| OVR-2202 | Emeka U. | Apo | Damaged | ₦6,200 | — | Pending |
| OVR-2203 | Amaka O. | Wuse 2 | Loyalty goodwill | ₦2,400 | S. Bello | Approved |
| OVR-2204 | Blessing P. | Wuse 2 | Manager promo | ₦12,600 | — | Pending |
| OVR-2205 | Grace A. | Gwarinpa | Price match | ₦1,800 | K. Musa | Approved |
| OVR-2206 | Emeka U. | Apo | Damaged | ₦5,400 | — | Flagged |
Discount audit trail
Live feed- Override flagged18:12Emeka U. · third damaged-goods claim today
- Approval granted16:44S. Bello · ₦4,800 price match
- Policy breach15:02Discount above 10% without dual sign-off
- Bulk discount applied12:30Corporate order · pre-approved
- Threshold updated09:15Manager limit set to ₦10,000
Approval queue
6 in queueOVR-2202 · ₦6,200
Damaged goods · Apo
OVR-2204 · ₦12,600
Above manager limit
OVR-2206 · ₦5,400
Flagged pattern
Bulk corporate discount
₦42,000 · pre-approved
Weekly discount policy review
Trading
Cashier limit adjustment
Two requests
Analytics workspace — why is it happening
Discount value vs leakage
7 daysMonTueWedThuFriSatSun
Override reason mix
Price match34%
Damaged26%
Loyalty20%
Manager promo14%
Other6%
Overrides by hour
08101214161820
Cashier override value (₦k)
Ranked#1
Blessing P.
62
#2
Emeka U.
48
#3
Amaka O.
26
#4
Grace A.
18
#5
Musa I.
12
#6
Chioma N.
8
Override heat map by branch / hour
Heat map| 08 | 10 | 12 | 14 | 16 | 18 | 20 | |
|---|---|---|---|---|---|---|---|
| Wuse 2 | 1 | 2 | 4 | 3 | 3 | 6 | 2 |
| Gwarinpa | 0 | 1 | 2 | 2 | 2 | 3 | 1 |
| Apo | 1 | 2 | 3 | 2 | 3 | 5 | 2 |
Override frequency vs refund rate
CorrelationFraud indicator panel
Comparative| Indicator | Threshold | Current | Status |
|---|---|---|---|
| Same-cashier repeats | 3 / day | 5 | Breach |
| Damaged-goods claims | 2 / day | 3 | Breach |
| Self-approved overrides | 0 | 0 | Clear |
| After-hours overrides | 1 / day | 1 | Clear |
Management workspace — exceptions & approvals
Exception centre
3 openEmeka U. repeat damaged-goods claimsLoss Prevention
Three claims today against a two-per-day tolerance, all unwitnessed.
Override above manager limitBranch Mgr
OVR-2204 at ₦12,600 exceeds the ₦10,000 single-approver ceiling.
Discount value up 12%Trading
Growth outpaces revenue growth, indicating margin leakage.
Pending approvals
Awaiting sign-off- ReviewOVR-2204 dual sign-off₦12,600
- ReviewOVR-2202 damaged goods₦6,200
- ReviewRevised discount policyTrading committee
Manager action queue
Assigned| Action | Owner | Due | Priority |
|---|---|---|---|
| Open a case on repeat damaged-goods claims | Loss Prevention | Today | High |
| Enforce dual approval above ₦10,000 | IT / POS | Tomorrow | High |
| Require photo evidence for damage claims | Ops | This week | Medium |
| Review discount policy with trading | Trading | Next week | Medium |
Escalations
Routed upwardPotential discount abuse at ApoEscalated
Pattern matches known leakage signatures.
Override investigation workspace
· Manual price change reviewCase list
3 openRepeat 20% override · Apo L-11
OVR-4412Original price
₦12,400
Changed price
₦9,920
Reason
Damaged packaging
Cashier
Musa Bello
Approver
S-Adeyemi
Customer
Walk-in
CCTV reference
CAM-APO-04 · 20:41
Margin impact
-₦2,480
Case timeline
20:41Override requested
20:41Supervisor PIN entered
20:42Sale completed
21:10Flagged by rule engine
08:15Assigned to audit