Skills & Certifications
Skills matrix, licence tracking and certification expiry across regulated retail roles.
Certified staff
642
Expiring 90 days
48
Expired
11
Skills coverage
84%
Certification register
Regulated roles| Certification | Required for | Holders | Valid | Expiring | Expired |
|---|---|---|---|---|---|
| Pharmacy licence | Pharmacists | 12 | 12 | 2 | 0 |
| Food hygiene L2 | Fresh & bakery | 236 | 228 | 14 | 8 |
| Forklift licence | Warehouse | 46 | 44 | 6 | 2 |
| First aid | All sites | 88 | 86 | 9 | 2 |
| Fire marshal | All sites | 64 | 64 | 8 | 0 |
| Cold chain handling | Pharmacy, fresh | 32 | 31 | 9 | 1 |
Skills matrix coverage
POS operation96%
Stock handling89%
Customer service84%
Cold chain68%
Dispensing support52%
Skills & certifications
Track certificates, renewals and expiry · acting as HR Manager · click any row to open the record
| Reference | Employee | Certification | Site | Expires | Status | Record | |
|---|---|---|---|---|---|---|---|
| CRT-1000 | Chinelo Umeh | Pharmacy licence | Apo Pharmacy & Store | 2027-02-01 | Valid | View record → | |
| CRT-1007 | Grace Otu | Food handling | Apo Pharmacy & Store | 2026-08-20 | Expiring | View record → | |
| CRT-1014 | Segun Adeyemi | Forklift | Central Warehouse | 2026-05-11 | Expired | View record → |
Certified staff
642
Expiring 90 days
48
Expired
11
Skills coverage
84%
Weekly change
+2.4%vs last week
Certification coverage
91%+3pp
Operational workspace — what is happening
Skills & Certifications status board
LiveValid certificates
631
Expiring 90 days
48
Expired
11
Renewals booked
26
Uncertified in role
34
Audit findings
2
Expiry pipeline
Next 6 months| Certification | 30 days | 60 days | 90 days | 180 days | Renewal owner |
|---|---|---|---|---|---|
| Food hygiene L2 | 6 | 4 | 4 | 18 | Academy |
| Forklift licence | 2 | 2 | 2 | 8 | Warehouse Manager |
| First aid | 3 | 3 | 3 | 11 | Safety Officer |
| Fire marshal | 2 | 3 | 3 | 9 | Safety Officer |
| Pharmacy licence | 0 | 1 | 1 | 2 | Pharmacy Lead |
| Cold chain | 2 | 3 | 4 | 10 | Quality |
Skills & Certifications activity feed
Live feed- Certificate renewed08:156 food hygiene renewals — Wuse 2
- Expiry alert09:402 forklift licences expired
- New certification11:2012 first aiders certified
- Audit finding13:05Apo hygiene records incomplete
- Renewal booked15:35September cold chain cohort
Skills & Certifications work queue
6 in queueRenew 11 expired certificates
People Ops
Book 48 upcoming renewals
People Ops
Certify 34 uncertified staff
People Ops
Close 2 audit findings
People Ops
Digitise certificate records
People Ops
Verify external certificates
People Ops
Analytics workspace — why is it happening
Skills & Certifications trend — last 7 days
Last 7 daysMonTueWedThuFriSatSun
Certification status
Valid86%
Expiring10%
Expired2%
In progress2%
Certified staff by site
Wuse 2GwarinpaApoWarehouseHead Office
Skills & Certifications ranking
Ranked#1
Wuse 2
92% valid
92%
#2
Head Office
90%
#3
Warehouse
84%
#4
Gwarinpa
81%
#5
Apo
8 expired
72%
Skills & Certifications heatmap — site × period
Heat map| Hygiene | Forklift | First aid | Fire | Pharmacy | Cold | |
|---|---|---|---|---|---|---|
| Wuse 2 | 80% | 55% | 44% | 47% | 95% | 98% |
| Gwarinpa | 46% | 45% | 46% | 75% | 46% | 99% |
| Apo | 57% | 43% | 52% | 87% | 70% | 50% |
| Warehouse | 43% | 82% | 79% | 72% | 41% | 55% |
| Head Office | 62% | 61% | 86% | 57% | 82% | 85% |
Skills & Certifications scorecard
Multi-factorManagement workspace — exceptions & approvals
Exception centre
3 open11 expired certificatesPeople Ops
Two forklift operators are working uncertified
34 staff uncertified in rolePeople Ops
Mostly food hygiene in fresh sections
Apo record gapsPeople Ops
Certificates held on paper only
Pending approvals
Awaiting sign-off- Review26 renewal bookingsAcademy
- Review4 external course feesFinance
- Review2 role exemptionsCompliance
Manager action queue
Assigned| Action | Owner | Due | Priority |
|---|---|---|---|
| Suspend uncertified forklift use | Warehouse Manager | Immediate | Low |
| Complete hygiene certification | Academy | 31 Aug | Medium |
| Digitise all certificates | People Ops | 30 Sep | Medium |
Escalations
Routed upwardEscalation — 11 expired certificatesEscalated
Two forklift operators are working uncertified
Watchlist — 34 staff uncertified in roleEscalated
Mostly food hygiene in fresh sections
Executive intelligence — what to do next
Executive summary
Auto-generated · demo642 employees hold current certifications with 84% skills coverage. Eleven expired certificates — including two forklift licences in active use — are the immediate compliance exposure.
Health score
Strong
Opportunity score
Stable
Risk score
Critical
Confidence
Stable
Key insights
- Certification lapses cluster where renewals are tracked on paper.
- Apo holds 70% of all incomplete certification records.
- Digitised sites renew 3 weeks earlier on average.
Business risks
Operating uncertified
Forklift and hygiene lapses carry regulatory and insurance risk.
Audit failure
Paper records cannot evidence compliance.
Growth opportunities
Automated expiry alerts
90/60/30-day reminders remove lapses.
Multi-skilling
Cross-certification improves rota flexibility.
Performance highlights
Certified staff
642
Expiring 90 days
48
Expired
11
Skills coverage
84%
AI recommendations
Confidence weightedBlock rota assignment without valid certification
System-level control.
93%
Digitise the Apo certificate library
Close the audit finding.
86%
Run a quarterly renewal cohort
Batch renewals reduce cost.
78%
Forecast
Projected certification volume and coverage for the coming week.MonTueWedThuFriSatSun
Recommended actions
- 1.Review skills & certifications exceptions
- 2.Approve pending certification items
- 3.Publish skills & certifications update