Staff Welfare
Wellbeing, health support, staff loans, grievances and welfare programmes.
Welfare cases
62
Loan holders
398
Wellbeing score
74
Open grievances
9
Welfare case register
Open cases| Case type | Open | In support | Resolved (30d) | Avg days | Owner |
|---|---|---|---|---|---|
| Financial hardship | 24 | 18 | 31 | 9.2 | HR Officer |
| Health support | 14 | 11 | 18 | 6.4 | Welfare Lead |
| Bereavement | 6 | 4 | 9 | 3.1 | HR Officer |
| Workplace conflict | 9 | 6 | 12 | 11.8 | HR Manager |
| Family care | 5 | 3 | 7 | 5.0 | Welfare Lead |
| Housing / transport | 4 | 2 | 6 | 8.4 | HR Officer |
Staff Welfare coverage
Head OfficeLowest case rate
Wuse 280%
Warehouse74%
Apo68%
GwarinpaHighest cases
Staff welfare casesCONFIDENTIAL
Support requests, loans and hardship cases · acting as HR Manager · click any row to open the record
| Reference | Employee | Site | Category | Amount requested (₦) | Status | Record | |
|---|---|---|---|---|---|---|---|
| WEL-1000 | Grace Otu | Apo Pharmacy & Store | Medical support | 120000 | Assessment | View record → | |
| WEL-1007 | Musa Bala | Central Warehouse | Salary advance | 60000 | Open | View record → |
Welfare cases
62
Loan holders
398
Wellbeing score
74
Open grievances
9
Weekly change
+2.4%vs last week
Welfare case coverage
91%+3pp
Operational workspace — what is happening
Staff Welfare status board
LiveOpen cases
62
New this month
28
Resolved
83
Loans active
398
Counselling referrals
17
Grievances
9
Welfare case register
Open cases| Case type | Open | In support | Resolved (30d) | Avg days | Owner |
|---|---|---|---|---|---|
| Financial hardship | 24 | 18 | 31 | 9.2 | HR Officer |
| Health support | 14 | 11 | 18 | 6.4 | Welfare Lead |
| Bereavement | 6 | 4 | 9 | 3.1 | HR Officer |
| Workplace conflict | 9 | 6 | 12 | 11.8 | HR Manager |
| Family care | 5 | 3 | 7 | 5.0 | Welfare Lead |
| Housing / transport | 4 | 2 | 6 | 8.4 | HR Officer |
Staff Welfare activity feed
Live feed- Case opened08:15Financial hardship — Gwarinpa cashier
- Loan approved09:4012 staff loans this week
- Counselling referral11:202 employees referred
- Grievance raised13:05Shift allocation dispute
- Case resolved15:35Bereavement support closed
Staff Welfare work queue
6 in queueReview 62 open cases
People Ops
Assess loan affordability
People Ops
Resolve 9 grievances
People Ops
Book counselling sessions
People Ops
Publish welfare guide
People Ops
Run wellbeing survey
People Ops
Analytics workspace — why is it happening
Staff Welfare trend — last 7 days
Last 7 daysMonTueWedThuFriSatSun
Welfare support mix
Financial38%
Health24%
Conflict16%
Bereavement12%
Family10%
Welfare cases by site
Wuse 2GwarinpaApoWarehouseHead Office
Staff Welfare ranking
Ranked#1
Head Office
Lowest case rate
88%
#2
Wuse 2
80%
#3
Warehouse
74%
#4
Apo
68%
#5
Gwarinpa
Highest cases
62%
Staff Welfare heatmap — site × period
Heat map| Financial | Health | Conflict | Family | Housing | Other | |
|---|---|---|---|---|---|---|
| Wuse 2 | 65% | 95% | 84% | 75% | 54% | 93% |
| Gwarinpa | 59% | 51% | 64% | 86% | 77% | 88% |
| Apo | 66% | 80% | 52% | 60% | 42% | 81% |
| Warehouse | 67% | 50% | 67% | 71% | 88% | 55% |
| Head Office | 70% | 97% | 86% | 56% | 83% | 98% |
Staff Welfare scorecard
Multi-factorManagement workspace — exceptions & approvals
Exception centre
3 openFinancial hardship cases risingPeople Ops
24 open cases, up 38% in two months
Grievance resolution slowPeople Ops
Conflict cases average 11.8 days
Low welfare awarenessPeople Ops
Only 66% know how to access support
Pending approvals
Awaiting sign-off- Review12 staff loansFinance
- Review3 hardship grantsHead of HR
- Review2 counselling referralsWelfare Lead
Manager action queue
Assigned| Action | Owner | Due | Priority |
|---|---|---|---|
| Speed up grievance handling | HR Manager | 15 Aug | Low |
| Run welfare awareness campaign | Welfare Lead | 31 Aug | Medium |
| Review loan policy | Finance | 30 Sep | Medium |
Escalations
Routed upwardEscalation — Financial hardship cases risingEscalated
24 open cases, up 38% in two months
Watchlist — Grievance resolution slowEscalated
Conflict cases average 11.8 days
Executive intelligence — what to do next
Executive summary
Auto-generated · demo62 welfare cases are open with financial hardship the dominant theme, mirroring the rise in staff loans. Conflict cases resolve too slowly and awareness of available support is only 66%.
Health score
Strong
Opportunity score
Strong
Risk score
Watch
Confidence
Strong
Key insights
- Financial cases have risen 38% in two months.
- Gwarinpa generates the highest case volume per employee.
- Cases resolved within a week have far higher satisfaction.
Business risks
Employee hardship
Financial stress is showing up as absence and turnover.
Grievance escalation
Slow conflict handling risks formal disputes.
Growth opportunities
Financial wellbeing programme
Budgeting support reduces loan dependency.
Peer welfare champions
Faster, closer first-line support at each branch.
Performance highlights
Welfare cases
62
Loan holders
398
Wellbeing score
74
Open grievances
9
AI recommendations
Confidence weightedLaunch financial wellbeing support
Directly addresses the largest case type.
86%
Set a 5-day grievance SLA
Cut conflict resolution time in half.
82%
Appoint branch welfare champions
Raise awareness above 85%.
75%
Forecast
Projected welfare case volume and coverage for the coming week.MonTueWedThuFriSatSun
Recommended actions
- 1.Review staff welfare exceptions
- 2.Approve pending welfare case items
- 3.Publish staff welfare update